Thursday, November 18, 2010

Bitch Fest, Part 1

Sometimes I can't believe how grown-up Stud has become. Then, there are times that it's like he's still a little boy. This is one of those times.

We stopped at the dollar store last night to get a poster board for an art project he has to do (photos coming soon!). He wanted some kind of stupid candy, and so he started acting like a little kid, trying to make me laugh and give in. All of a sudden, I hear him say, "If you buy it for me, I'll let you take a picture of me in this hat." I turned around and saw this:

I LOVE the look on the lady's face behind him. I'm sure she was trying to figure out why this grown man was wearing a dinosaur hat AND letting me take pictures of him! Actually, after I snapped this one, she immediately started apologizing for getting in the shot. Then we both had a good laugh at Stud's goofiness.

Now that I've had a few giggles, I suppose I can move on to the hell that the past couple of days have been.

My delivery window on Tuesday was 1-3pm. The truck showed up at around 2. Not bad. The delivery guys were to take out my old washer, dryer and fridge, and then bring in my new stove, refrigerator, washer and dryer. Great. I'll skip ahead to the part where the guy was going to attach the doors to my fridge. I realized that they were attached on the 'wrong' side. It then occurred to me that the salesman at Sears never asked me which way I wanted the doors to open! That was where the day went downhill. The guy told me that they (the delivery guys) weren't allowed to switch the hardware, and that it had to be done at the warehouse before the appliance is sent out. I told the guy to just leave the doors off because I was going to have to switch the hardware myself, so there was no reason to put the doors on just for me to take them back off, right?

As the delivery guys were leaving, one of them calls me over to the door, and shows me the two spots on my landing (you know, the one covered in bamboo!) where they scratched the ever-livin'-shit out of my hardwood!! Oh my hell!!! The scratches are bad. I wanted to cry. He then had the gall to ask me to try and use some kind of product to cover it up, and to not call and complain because they're independent contractors, and if I call and complain, they'd be responsible and it would cost them dearly, and yada yada, yada. I said, "Well, yeah, I'm sure, since it cost ME dearly to put the hardwood in!"

They leave, I start to switch the hardware. Well after taking out the first three screws, I realize I need a bit that I don't have to switch the rest. After doing some swearing, I decide I'm just going to have to put the doors on the way they are for now because my food has already been out of the fridge for a few hours now. I called my dad and he said he would come switch the stuff later. He also said he would come over and hook up all the appliances that night. (I made a roast, with veggies, in one of my crockpots, and a big pot of cream of potato soup in another, so that I could have my parents over for dinner that night. In the windup, my sister and nieces joined us, too.)

I put back the screws I had taken out, then started to put the door on the fridge. Done. That was easy. I then move on to the freezer door. It took me a few minutes to finally figure out that the problem was - the damn top hinge was missing!! I looked all over the basement, no hinge. I went outside and looked all over the backyard, and down the driveway, thinking that maybe it fell out of the box. Nope, no hinge. By now, over half an hour has gone by, and my blood pressure was rising.

I called the service number for Sears. I was put on hold at least 6 times, and transferred to at least 4 different people. Argh! AND, every time I got a new person on the phone, I had to repeat ALL of the same damn information (Name, address, phone number, order number, blah, blah, blah...) I was getting angrier and angrier. Someone finally comes back on the line and says that if I'd like to make an appointment, they can have a service technician come out in the next day or two...WHOA!! Wait a damn minute!! Day or TWO!!!??? Oh, HELL, no! That's pretty much where I lost it. I may or may not have screamed at this woman that my food has now been out of my refrigerator for over 3 hours now, and I will NOT be waiting a day or two, and I don't care if someone goes to the damn showroom floor and takes a damn hinge off one of those damn refrigerators and drives it to my damn house, I WILL get that hinge NOW!!! I then asked her if they could just call the delivery guys and ask them to check the truck. I was put on hold AGAIN! When she came back, she said the delivery guy would be calling me.

While I was waiting for the call, I took a better look at my house and found MANY spots that were scratched/dented/chipped, whatever. I had planned to take pictures for you, but I just haven't gotten around to it yet. I finally got a call about 15 minutes later. The driver tells me that they don't have the hinge on the truck, and asks me if I looked around the basement. REALLY!? Are you fuckin' serious!? No, it never occurred to me to LOOK for it! You're a genius!! Assbag! He tells me that they have to finish their last delivery, and then they'll come back and help me look for it. Yeah, that'll work. In the meantime, my damn food is sitting outside now, in laundry baskets, in an attempt to keep it cool, despite the fact that we were having a mini-heatwave that day, and the temperature was in the 50s. Not exactly enough to keep my frozen food from thawing.

I decided to just start putting my furniture back where it belonged (I had moved it all to make room for the delivery guys to bring the appliances in) and do some cleaning up after the mess they made. Soon, it was time for my family to arrive for dinner. About 5 minutes after my parents walked in, the delivery guy called back. He said they were about 15 minutes away. He then tells me his 'partner' said that when he took the door off the truck, he put it down on my swing in my backyard, and asks me if I looked there. Uh, no, no I didn't. I walked outside while I was on the phone, and sure as shit, there it was!!! DAMN IT!!! I could have put the damn door on the freezer literally FOUR hours ago!!

He then asks if I still wanted them to come back, and I told him, "Absolutely!" I figured, why the hell should I have to put the damn door on, let them do it! They came back, and as the one guy was putting the door on, I showed the other guy (the one who showed my the scratches on my landing) all the other things I found that they damaged. And, I wasn't all that nice about it.

They finish up, and start to leave. The one who put the door on actually had the unmitigated gall to ask me to give them a good rating when the service center calls with a survey later. You know, because "we really worked hard." Are you kidding me!?

I'm going to have to split this delightful story into two parts because this has been way too long already. (I started this damn post well over an hour ago!) I'll come back tomorrow with Part 2. In the meantime, here are my pretty new things.

My brother insisted on upgrading the washer from the one I picked out. This is one of those new-fangled washers with no center agitator. It is a high-efficiency washer, and it has these cool sensors that weigh the clothes and adjust the water levels accordingly. The only thing I've noticed so far is that it seems to take much longer to wash a load of clothes, which doesn't make me happy. I suppose I should read the manual. Maybe I'm not using the correct settings.

After I took these pictures for you guys, I started heading upstairs, and Dorky Dog was there. He is pretty damn cute, isn't he? And, yeah, it HAS been over three years and the stairs still aren't finished. Shut up!


Just Plain Tired said...

Your day was much more eventful than mine. But sometimes my boring day is good, considering the aggravation you had. ;)

Clippy Mat said...

You know that bloody aggravation just sounds par for the course now when you deal with retailers and manufacturers and I think I had those same delivery guys from Sears here too. And I hear you on the telephone thing. I have spent endless hours on the phone in situations like that with, er let me think who... yes, Sears. Their customer service sucks.
How frustrated you must be. I wondered what had happend.
They have to pay for your floors tho'. How can they expect to move appliances and not protect FLOORS! Ridiculous.
tho' the new appliances are great.
and Stud looks cute in his dinosaur hat.

M said...
This comment has been removed by the author.
M said...

Shit! I guess my day of getting evaluated was much easier than yours! So sorry....the guys who brought my fridge measure the will fit! But then when they brought the fridge in it hit the baseboards and knicked the crap out of them...uh, I guess you need to measure from the bottom where the doorway is smaller...duh! Got $50 to fix the baseboards...much easier than a scratched floor!

Hope it works out...they sure look sweet though don't they!

C said...

my poor lil cheecharooni... i am so sorry this went this way! bastards, be sure you do complain, and make them pay for repairs... again, i say bastards.

your new toys look gaga, i love them.
looking forward to part 2...

i can smell your roast from here..

wow stud is a MAN, isnt he? handsome as hell, and still so cute with his boyish ways.. my boys act like that too, to make me laugh. i love it and hope they never outgrow it.

Busy Bee Suz said...

Delivery people are famous for screwing things up. I could feel your blood pressure rise....I hope it has gone down by now.
Mmmmmmm roast.
Mmmmmmm puppy. :)

karen gerstenberger said...

How exhausting - what a bummer of a way to take the shine off of the fun of getting the new stuff. HOWEVER, I see it didn't take the shine off - it all looks great! What fun you are going to have shopping, cooking, storing and washing! Good equipment can make the chores of life much more fun. Thanks to your BRO!

The Girl Next Door said...

Oh my holy hell I'm surprised you didn't take photos of the dorks who did all this mess. Love the new appliances! My mom has one of those new HE washers. My washer died this week so I might have to check that out....

Can't wait for part 2!

ANd my blood pressure went up just READING this....

Tracey Axnick said...

OMG.... I am laughing SO hard at this post! My favorite part was "And, I wasn't that nice about it!"
You are TOO cute for words! :)

btw... as someone who has worked in Commercial Insurance for 18 years, your floors and WHATEVER OTHER DAMAGE they caused WILL be covered by their GL policy. That is why companies (and contractors) have GL coverage, for "eff-ups" like this.

Either the independent contractors will have a policy, OR, if they don't, Sears will step up, because the contractors are representing Sears and were acting in the scope of their duties as Sears representatives. Therefore, Sears retains a certain amount of vicarious liability for them, whether they like it or not.

Trust me. Phrases you want to use are "complete indemnification", "made whole" (ie. YOU being 'made whole' by the insurance company who writes their policy, issuing you a check to TOTALLY fix ALL damages); "negligence and liability" (on the part of SEARS and the nincompoops they have doing work for them as independent contractors)... AND if they give you a hard time, threaten to contact the State Insurance Commissioner, and use a phrase like "bad faith". Trust me, your claim will get paid.

Anonymous said...

How did you add your music play list to your blog page? That is so awesome. I have been trying for weeks but have unsuccessful.

Sorry your crummy week. I hope it all turns out well in the end. Enjoy your new appliances and have fun with them.

Change for Good said...

They should pay for you to have some drinks after that mess. HH is going to have to read this story, since we had such a delightful experience with Sears ourself. (*rolling eyes*)

Get your hardwood fixed...that is why they have insurance! Who cares if they are a small company, they should have known better.

Your washer is way fancy! I hope you have a restful weekend!

jlo said...

Hope you called him an assbag to his face.